Welcome to Northlight Shop’s FAQ page! We’re dedicated to helping you create your perfect outdoor sanctuary with ease. Below, you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team at [email protected].

Products & Orders

What types of outdoor decor products do you offer?
We specialize in transforming outdoor spaces into serene retreats. Our curated collection includes Flags & Flag Poles, Fountains, Ponds & Accessories, Garden Decor, Garden Sculptures, Outdoor Cushions, Outdoor Pillows, Outdoor Rugs, Outdoor Umbrellas, Trellises, and Wind Chimes. Each piece is selected for its quality, style, and ability to enhance your garden’s ambiance.
How do I place an order?
Simply browse our website, select the items that inspire you, and add them to your cart. Proceed to checkout, where you’ll enter your shipping details and choose your preferred payment method. You’ll receive an order confirmation email once your purchase is complete.

Shipping & Delivery

Where do you ship?
We are proud to ship our products worldwide! However, due to logistical constraints, we are currently unable to deliver to Asia and select remote areas. If you are unsure about your location, please contact us before ordering.
What shipping options are available?
We offer two convenient options to suit your needs:
– Standard Shipping: For a flat fee of $12.95, we ship via trusted carriers like DHL or FedEx. Your order will arrive within 10-15 business days after processing.
– Free Shipping: On orders over $50, enjoy free shipping via EMS. Delivery occurs within 15-25 business days after processing.
How long does it take to process and deliver my order?
Our team in Westbury, NY, carefully processes and packages each order within 1-2 business days. After shipping, delivery times depend on your location and the shipping method chosen. Standard Shipping takes 10-15 business days, and Free Shipping takes 15-25 business days. Delivery times may be slightly extended during peak seasons or due to unforeseen circumstances.
Can I track my order?
Absolutely! Once your order has been shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor your package’s journey in real-time.

Payments & Pricing

What payment methods do you accept?
We strive to make checkout easy and secure. We accept Visa, MasterCard, JCB, and PayPal.
Are there any hidden fees?
No, we believe in transparent pricing. The price you see on the product page is what you pay, plus any applicable shipping fee (unless your order qualifies for free shipping) and local taxes or import duties, which are determined by your country’s regulations and are not controlled by us.

Returns & Refunds

What is your return policy?
Your satisfaction is our priority. If you are not completely happy with your purchase, you may return it within 15 days of receipt for a refund or exchange. The item must be unused, in its original packaging, and in the same condition as when you received it. Please contact our customer service team at [email protected] to initiate a return and receive further instructions.
Who pays for return shipping?
For returns due to our error or a defective product, we will cover the return shipping costs. For returns based on customer preference, the return shipping cost is the responsibility of the customer.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited back to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your bank or credit card company.

Contact & Support

How can I contact customer service?
Our customer-centric team is here to help! For any questions or assistance, please email us at [email protected]. We strive to respond to all inquiries promptly.
What are your business hours?
Our team is based in Westbury, NY (EST/EDT time zone), and we typically respond to emails within one business day.